Refund Policy

Thank you for choosing our products! We want you to be fully satisfied with your purchase, so we’ve outlined our return policy to ensure a clear, hassle-free process:
1. Return Eligibility
Returns are accepted within 30 calendar days of delivery, with the delivery date confirmed by tracking information.
To qualify, items must stay in their original, unused condition—all original packaging, tags, labels, and accessories must remain intact (no signs of wear, damage, or modification).
Some items are non-returnable due to safety, hygiene, or custom requirements, including personalized products, perishables, intimate apparel, and opened skincare/cosmetic items. A full list of non-returnable items is available on each individual product page.
2. Return Process
Submit a Return Request: Before sending items back, contact our customer service team via [email/online form] with your order number, the name(s) of the item(s) to return, and a brief reason for the return. We will review your request within 2 business days and provide a Return Authorization (RA) number if approved.
Prepare the Shipment: Pack eligible items securely (we recommend using the original packaging when possible) and clearly mark the RA number on the outer package. Note: Unauthorized returns (without an RA number) may be rejected or delayed.
Ship the Item Back: You are responsible for arranging and covering return shipping costs, unless the return is caused by our error (e.g., wrong item sent, defective product). Please keep the return tracking number for reference—we are not liable for lost or damaged return shipments.
3. Refund & Exchange Details
Refunds: Once we receive and inspect the returned item(s) (usually within 3–5 business days of delivery to our warehouse) and confirm they meet eligibility requirements, we will process your refund. Refunds will be issued to your original payment method, and processing times may vary by payment provider (typically 5–10 business days).
Exchanges: If you wish to exchange an item (e.g., for a different size/color), specify your desired replacement in your return request. Exchanges depend on stock availability; if the requested item is out of stock, we will automatically process a refund instead.
Deductions: For returns due to customer preference (e.g., change of mind), a small restocking fee (up to 10% of the item’s purchase price) may be deducted from the refund amount. No restocking fees apply to returns caused by our errors or defective products.
If you need to adjust the tone (e.g., make it more formal or approachable) or add brand-specific details (like a link to the return request form), let me know—I can refine a customized return policy document that fits your brand’s style.